Computer Tech Support Done Right...

At Syncronet, we believe in simplicity.  Simple networks are easier to maintain and troubleshoot and usually perform better than their over-complicated counterparts.

And with simplicity in mind, here is the “plain English” version of what we do:

• We take the nightmare of managing your computer network off your hands so you can get back to making money (or whatever it is that you do).
• We fix broken computers – fast!  Actually, we fix just about anything remotely related to your network – fast!
• We make computer networks work the way they were intended so you can work the way you intended.
• We manage ALL your computer services – from stem to stern – including your other computer vendors.
• We manage all your licensing, warranties and software subscriptions for you.
• We save you lots of money by outsourcing your tech support and technical services needs.
• We install, upgrade and maintain business networks from the servers and firewalls to the printers and workstations.
• We make your life simpler and easier by providing you with multiple levels of tech support from Help Desk services to highly skilled onsite technicians including pre-sales and post-sales support.
• We work with you to establish and maintain a technical road map for the present and future.
• We ensure that you get a high rate of return on your IT investment by closely matching the process of business with the IT solutions required to help reach your objectives.  No technology simply for the sake of it – only technology solutions for business problems.
•  We help you find reputable sources or vendors for computer services that we don’t (currently) offer.
•  We are a “one-stop shop” for ALL of your computer needs whatever they may be.  If it touches a computer, we can help.

 And here’s how we do it:

• We try our very best to answer the phone every time it rings.
  
• We explain EVERYTHING in lay terms – no geek speak!
  
• We fix things fast, and after we fix them, they stay fixed.
  
• We charge a fair price for best-of-breed products.  We don’t sell cut-rate gear at bargain basement prices.  And we stand behind everything we sell.
• We try to be really, really helpful and polite and considerate and friendly every single time.
  
• We know your time is very valuable so we promise not to waste it.
  
• We promise to keep you in the loop with whatever we are working together to resolve; we keep you involved and work with you every step of the way.
  
• We are sincere in our desire to foster long term relationships; we’re not interested in one-off transactions so we always try to treat you the way we like to be treated.
  
• We love what we do and we have fun doing it.
  
• Above all else, we totally realize that our success is completely tied to the success of our clientele, so… do we care?  You bet we do – as much as many and more than most!

 Syncronet - In Sync with Your Business