You always hear how Managed Services Providers (MSP) are geared to save you money on your IT expenses. Problem is, it is always the MSP who is telling you that. Just like Staples has the lowest prices – ahem, I

I've noticed an interesting trend of late that, in my humble opinion, is long overdue: the notion that IT support shouldn't just be about keeping the network up and running anymore - in other words - information technology as a business process. And

Deciding on a backup strategy is not simple or easy – contrary to what online backup websites would have you believe. It takes careful consideration; what to backup and to where, how long to keep it, how quickly can I

Here’s some questions for you: Did you buy fire insurance for your house or business last year? Did anything burn down? No?Are you angry about that? Didn’t think so. Here’s another question for you: Are you intending on buying fire

The most popular method of business communication is by far and away (wait for it…) – email! Wow, what a revelation – now tell me something I don’t know. While that certainly is no a-ha moment, email leaves a helluva

I learned a new trick for Tech Tips today. Have you ever wanted to launch multiple copies of the same piece of software in Windows 7? Sometimes you want to edit multiple documents or spreadsheets and you don’t want to

Figures. The day after I blog about tablet wars, HP decides to dump the TouchPad and put webOS on ice. Yup, after only 6 weeks, millions in development and advertising, HP pulled the plug. But the TouchPad didn’t jump off

This may well be the most hotly contested piece of technology real estate since the advent of the personal computer 30 years (almost to the day). And as all the players scramble to market – in many cases nowhere near

I know hacking and cybercrime is a tired old subject but as an IT support company, our Help Desk people continue to field calls from folks who have managed to find themselves smacked down by the latest Trojan, malware, virus

The other day we busted one of our employees gaming on the internet during work hours. Because we have the same concerns as you – getting the most out of our employees while still some fun from time to time